Do you have a showroom, store, where can I see your furniture?

No, we don't have or plan to have a showroom or a physical store. Since we have a good few hundred items on the website, showroom even for a reasonable ammount of this furniture is almost impossible and pointless to have (that would be a size a few blocks in Manhattan, probably). Online Business Model a better way to provide you with a large selection at MUCH more better prices than furniture stores. The only disadvantage: you can not 'touch' the furniture before the purchase, but for most pieces it is not very important (mattresses is exception). Call if you have any questions.

Can you check item # stock status? I called another vendor(s) and they told me it is out of stock for a 1-2-3 months, I can't wait that long...

There's no point of calling us with a same request. We don't bring our own stock and all furniture we sell with other furniture stores comes from one source, either it's a factory or a wholesaler.

What is your return policy?

Return Policy Information

What is your warranty information? Any warranty plans?

Warranty Information 

Can I take a look at some of the furniture you're offering?

We don't open a store to get a great price for you - our customers. However, we do trade the same furniture all furniture stores sell all over NY, NYC and NJ. We are unable to tell which store might have a particular model on the floor. However, it's 200% true that no store can offer you the price HotUSAfurniture.com does. You can easily research that by google'ing some of the models listed on our website, but we can guarantee that you will find our price nowhere.

Can you make this table in different color scheme, can I order the same item but in different finishing, leather type, leather color, etc. ?

For absolute most of items - no. We do not produce any furniture that we sell, and most of our furniture is imported. If we have a color option for a certain model, we have it listed on the website. For most pieces, it's only 1 color option.

I need a replacement part for my (chair, sofa, dining table, etc.) It's same model that you're selling. Can you assist me with that?

We are not manufactures, we are just re-sellers. Please contact factory who makes this furniture or try to ask for assistance in a store where you purchased this piece. If you purchased it from us, we can assist you in obtaining replacment part.

Where do you deliver furniture ?

We deliver furniture directly anywhere in NY, NJ, CT, PA, MA, DE, RI, MD, DC, DE, providing the best home delivery service in US! For more info on delivery to other states and pricing go here.

Do you have furniture in stock or will I have to wait 8-12 weeks ?

Most of the furniture (95-100%) items that we offer are in stock and can be delivered almost right away. However some of the furniture might not be, 'cause we are connected to many warehouses and can't maintain stock information for all items. If you want your furniture before or on a certain date, please CALL BEFORE ordering. Don't hesitate to call and ask we have it in the stock, we'll be glad to assist.

Do you provide inside placement and assembling if needed ?

For local deliveries: We DO, and the best of all - it is already included in delivery price, so you don't need to worry about that. We don't do 'cheap' tricks as other furniture website do, like 'gold white glove service', 'platinum white glove service' with separate charges for assembly, stairs, etc. Our delivery teams are professionals, and will do everything to provide you with the best delivery service available. However that applies only to our 'local states' - NY, NJ, PA, take a closer look to

delivery information section. For 2+ floor deliveries we might ask you for tips for delivery guys. As a company we would almost never charge you extra for delivery. Please tell us about unusual delivery conditions before placing your order.

Do I have to pay tax ?

Only residents of NY state are subject to 8.875% sale tax. It will be automatically included at your checkout.

What payment methods do you accept ?

We accept all major credit cards and Paypal. If you would like to pay by cash, check or money order - feel free to do that. We will contact you about payment details.

Can I pay with a DEBIT Card?

Yes, you definitely can as long as you have the Visa or Master Card logo displayed on your debit card. Please note, many debit cards have a security precaution, which limits how much you can spend in one-day. If you are experiencing a problem at the check out page where your debit card is rejected, the solution is very simple. Please call up your debit card bank issuer (the phone number is on the back of the debit card). Tell your bank representative that you are making a large online purchase in the approximate amount of $ xxxx; this way the bank will increase your spending limit for your purchase. Now you can go back to the check out page and complete your order.

I don't like this online ordering stuff. Can I pay COD ?

Generally - YES. For NJ-NY-PA-CT-MD-DE-MA customers it's absolutely acceptable. However, in certain cases a $300 or more credit card deposit might be required before your order actually ships out for delivery.

end faq


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